Policies
Refund & cancellation policy
Plans change. This is exactly what happens to your money when a booking is cancelled.
- 24 hours or more before departure
- 100% refund
- Between 2 and 24 hours before departure
- 50% refund
- Less than 2 hours before departure
- No refund
If the driver cancels
You always get a 100% refund, whenever the driver cancels. We'll also text and email you so you can find another ride.
Unpaid and pending bookings
Cancelling a booking you haven't paid for, or one the driver hasn't confirmed yet, costs nothing.
Why late cancellations cost something
A driver holds your seat and turns other passengers away. The part of the fare we keep after a late cancellation goes to the driver, after our 15% service fee.
How refunds are paid
Refunds go back to the mobile money wallet or card you paid with, through our payment provider Paystack. They usually arrive within a few business days, depending on your network or bank. You can follow the status in My Trips.
Problems with a trip
If the driver didn't show up, or something else went wrong, contact us and we'll review it.